These Terms and Conditions apply to any orders and purchases made on G1Hub. G1Hub reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer, Suppliers, Partners, or any other users of this service and site.
Terms & Conditions
Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the G1Hub Platform, you agree to comply with and be bound by these Terms.
Please note: These Terms contains an arbitration clause and class action waiver that applies to all G1Hub Users, Suppliers, Partners, and Members. It affects how disputes with G1Hub are resolved. By accepting these Terms, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.
Thank you for using G1Hub!
These Terms constitute a legally binding agreement (“Agreement”) between you and G1Hub (as defined below) governing your access to and use of the G1Hub website, including any subdomains thereof, and any other websites through which G1Hub makes its services available (collectively, “Site”), payments (including but not to direct debit, FPX, credit, debit, e-wallet recurring subscriptions, and other forms of transactional and stored value payments), processing and associated items, and all associated services (collectively, “G1Hub Services”). The Site, Application and G1Hub Services together are hereinafter collectively referred to as the “G1Hub Platform”. Collectively the use of the term “G1Hub” may be used interchangeably within this document to denote any or all parts of our website, mobile applications, other services and access points, or the platform and should be viewed as such.
When these Terms mention “G1Hub,” “we,” “us,” or “our,” it refers to the G1Hub company you are contracting with. Your contracting entity will generally be determined based on your country of residence or establishment
This set of Terms and Conditions will help you understand how G1Hub operates in serving you.
Brandmarks, Trademarks, and More
G1Hub refers to the online shopping, mobile shopping, or other retails platforms operated by G1Hub. It may also refer to the brand, it’s trademarks, it’s intellectual property, it’s operations, it’s assets, or other related items that may reasonably be attributed to the brand and its business operations.
Who Can Place Orders?
Only registered G1Hub customers are able to place orders through G1Hub website. Guest shoppers may only browse but cannot place orders. Placing an order means browsing our product lists, adding items to a shopping cart, completing the order details .
This website (“G1Hub Website”) are owned and operated by Green One Global Network (“G1Hub”).
Access & Use
Your access to, use of services provided or associated with, and use of the materials contained in the G1Hub Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the G1Hub Website (“Terms and Conditions”). By using the G1Hub Website or any other access point to G1Hub services, you agree to be bound by these Terms and Conditions.
You may not use G1Hub, its assets or services or associated assets and/ or services, for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- Gaining unauthorised access to other computer systems
- Interfering with any other person’s use of the website
- Interfering or disrupting networks or web sites connected to the website
- Inciting hatred, abusive behaviour, bullying, violence, or any other similar actions towards any group, individual, or organisation based on but not limited to areas of religion, race, language, culture, currency, nationality, sexual orientation, gender identity, social position, economic position, education level, dress, manner, or otherwise.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of G1Hub.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out/ or in connection with:
- any claim by any third party that the use of the G1Hub Website, G1Hub Platform by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the G1Hub Platform, G1Hub Website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
- any fines or penalties imposed by any private organisation, Government authority or related bodies, regulatory, advertising or trading body, or authority in connection with the use of the G1Hub Website, G1Hub Platform by you.
G1Hub reserves the right to amend the Terms and Conditions without notice of any kind at any time. Your use of our G1Hub Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.
Security and Fraud
When you use an eCoupon you warrant to G1Hub that you are the duly authorised recipient of the eCoupon and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. G1Hub reserves the right to take any further action it deems appropriate in such instances.
To register and use G1Hub website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
G1Hub Website’s right to suspend or cancel your registration
G1Hub Website reserves the absolute right to suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the G1Hub Website.
The suspension or cancellation of your registration and your right to use the G1Hub Website shall not affect either party’s rights or liabilities.
All other relevant parts of this Terms and Conditions shall survive cancellation.
Registration and Passwords
Registration provides a unique identification for each shopper (also known as “member”), and helps us trace all orders in cases where there are queries or problems.
Registration is simple and can be done by an individual shopper, a company, a business and etc. The shopper must provide a unique email and password. The email and password will be required for login to G1Hub.
Customers must be over 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to the details provided during registration must be updated by informing G1Hub in writing with acknowledgement or via our website.
You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.
G1Hub reserves the absolute right without the need for explanation or explaination, to refuse, suspend, or terminate registration of individual and/or corporate members immediately at our discretion and not limited to following: –
- Dormant Customers
- A single customer using multiple accounts delivering to the same delivery address. In the event that the confirmation cannot be verified for any orders received, G1Hub reserves the right to cancel the order and will not be liable for any loss of payment due to the inaccuracy of the information provided by the member.
Personal Data Protection Policy
G1Hub takes its responsibilities in relation to protecting your Personal Data and compliance with Personal Data Protection Act 2010. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.
G1Hub collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to any part of the G1Hub Platform including the G1Hub Website and G1Hub facebook.
By using the G1Hub Platform, G1Hub Website, or the G1Hub Facebook, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity in detail for the purpose of marketing, promotional, strategic development, research and customer care.
Availability of the G1Hub Website
Although G1Hub Website aims to offer you the best service possible, G1Hub makes no promise or guarantee that the services at the G1Hub Website will meet your requirements. G1Hub Website cannot guarantee that the service will be fault free. You agree that G1Hub Platform and G1Hub will not be liable or held responsible for any damages, loss or other situations caused through the use of the G1Hub Website and you agree to indemnify G1Hub against and and all claims. If a fault occurs in the service you should report it by inbox at G1Hub Facebook and we will attempt to correct the fault as soon as we reasonably can.
Your access to the G1Hub Website may occasionally at the absolute discretion and with no explanation or warning be restricted to allow for repairs, maintenance, upgrades, changes, enhancements, or the introduction of new facilities, products, or services. G1Hub Website will attempt to restore the service as soon as it reasonably can.
Pricing and Product Information
Whilst every effort is made to fulfil orders in terms of price, details and size through the G1Hub website, G1Hub expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as G1Hub tries to reflect the actual Product size, details and price, G1Hub is not liable for situations when they differ from the actual Product.
The prices advertised on G1Hub Website are meant for home delivery shopping only and these prices may from time to time vary from those found at G1Hub stores or other access points. In circumstances where some Products size and packaging differ from the description found on G1Hub, G1Hub expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.
In the event of any price differentials between the online order billing and the final bill whether arising from but not limited to situations around substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing, G1Hub reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.
G1Hub has made every effort to display the colours of our Products that appear on the G1Hub Website as accurately as possible. However, as the actual colours you see will depend on your monitor or device, we cannot guarantee that your monitor’s display of any colour will be accurate.
G1Hub shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event G1Hub declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (including but not limited to lack of availability, quantity or specification) as the case may be.
When requesting goods by weight, G1Hub reserves the right to supply goods with a weight difference. However G1Hub shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.
The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the G1Hub Website once the Customer books a delivery slot.
In situations of stock unavailability for any item(s) in an Order placed with G1Hub, G1Hub reserves the right to process the other items listed in the Order without informing the customer. This is because, at G1Hub, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret but we do not guarantee that we will be able to inform you that it is unavailable prior to the delivery being sent to you. Special offers are valid while stock last. Traders are not allowed. G1Hub reserves the right to reject, and/or limit quantities on any orders received without notice or explanation.
The availability of the goods presented on the G1Hub Website depends on stock in the G1Hub Platform and G1Hub does not guarantee the availability of goods.
In order to ensure that the maximum amount of goods are available to as many customers as possible, G1Hub has the right to set maximum limits in advance or retroactively to an order for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce which would use up all the stock of that item with G1Hub, may only deliver 5 bottles or none at all at the stores sole discretion without notice to the customer.
The Customer shall where possible be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit or for any other reason. However, we do not guarantee we will do so, nor will the customer demand this.
If the goods requested by the Customer are unavailable due to factors beyond G1Hub’s control, G1Hub shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item. Notice may or may not be given in these circumstances. A customer may choose to reject this substitute in which case G1Hub will refund the difference in price to the customer.
On delivery the substituted goods will be separated from the other products requested by the Customer where possible and the customer shall be entitled to refuse to accept the substituted goods either in full or partially. The amount for the goods that are not accepted shall not be charged to the Customer’s payment card, account or credit, if the Customer has provided payment card details in advance in order to pay online.
Delivery /Order Amendment
Delivery will be made to the address specified by Customer on the completed order form.
G1Hub will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our driver may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if : a) the driver has the Customer’s permission, b) the driver believes that it is safe and practical to do as Customer requests, c) there is no obstacle preventing entrance, for example a locked main door. G1Hub always reserves the right to deliver only to the main entrance of the delivery address.
In an event where G1Hub has been notified to leave your order on your doorstep, G1Hub shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.
The G1Hub delivery service is available in selected areas. To check whether we deliver in your area, go to our website or contact us at [email protected] to find out where we deliver.
Delivery times will be agreed with the Customer at the time of placing Customer order and booking a delivery slot.
All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, G1Hub may choose not to hand over the goods and shall not be liable for the costs of redelivery or the cost of replacing the items in the event of damage/ spoilage.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
If Customer requests for redelivery, G1Hub is entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, G1Hub will in no way be liable if it fails to do so in part or in full due to circumstances beyond its control, or if G1Hub chooses to cancel the order and delivery and provide you a suitable refund in credits to the service via app or website only for cost of the products.
Customer agrees that this is a reasonable arrangement and will refrain from making derogatory comments, complaints, public disclosure, or any other actions that would cause the brand to suffer damage to its brand, service offering or otherwise. G1Hub reserves the right to seek punitive damages to any and all individuals and organisations that do so and Customer agrees to and acknowledges that they are informed of this.
If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update G1Hub at least 24 hours prior to delivery.
No amendment to an order is allowed once the order is processed. To add items, kindly create a 2nd order within 48 hours prior to delivery and inform us via the web form.
The Customer may cancel the order (except for bulk orders) at no charge if the notice given is at least 48 hours prior to the delivery date and time.
In the event that the Customer is not present to receive the order on the scheduled delivery date, there will be a redelivery charge of between RM10 imposed for normal and bulk orders respectively.
The Customer is required to provide the redelivery date within 2 days from the original date. Otherwise, G1Hub will proceed to cancel the order and a cancellation charge of RM30 and RM50 will be imposed for normal and bulk order respectively.
You can use online banking, local credit card, FPX, e-wallet or cash on delivery for your shopping.
Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made at the time of the order.
Unfortunately, we will not accept cash as payment for your shopping. This is because our drivers cannot carry cash with them due to safety reasons.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
All payments are in Malaysian Ringgit only.
If you have an order query, please inbox us at Facebook-G1Hub
If you have any queries please contact Customer Services at +601-62223128.
Refunds are handled on a case-by-case basis and by actual human members of the G1Hub team.
G1Hub expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.
No Agent or representative of G1Hub is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.
If you violate any of these Terms and Conditions, your permission to use the G1Hub Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time without explanation, reason or communication required.
G1Hub reserves the right to change any terms of its contest and promotions without prior notice and substitute any token with one of a similar value at its absolute discretion.
G1Hub shall not be liable for any loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with the website.